Stay Ahead of the Competition with the 3CX Call Center Module

The 3CX Call Center module provides professional call center features at an affordable price for small to medium sized businesses.

Boost your customer care agents productivity by reviewing real time queue and agent statistics. Supervisors can review the number of calls in a queue, how many calls have been answered or unanswered, average and longest wait-times and more.

Improve your customers satisfaction with the Call Back feature. Customers  can hang up after a configurable length of time and maintain their position in the queue.

Using the Listen feature, Supervisors have the ability to listen in to calls. The Whisper feature allows the Supervisor to speak directly to an agent, giving them vital feedback whilst on the call and without the customer hearing. The Barge feature allows the Supervisor to enter the call and assist the customer further.

With more detailed call center driven reports, you’re always up to date with how your customer care is developing.

Wrap-up time assigns a configurable amount of time for your employees to carry out any admin tasks or to complete other follow-up tasks.

The SLA alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time.

The Call Center module is a license key only upgrade to 3CX Phone System. Simply purchase the upgrade, and reactivate your 3CX Phone System to instantly activate the call center features.

1. Queue Statistics – Monitor the queue status, which agents are logged in and out of queues and more.

2. Call Features – Listen, Whisper & Barge in to calls.

3. Configure – Fully control how queues work right down to setting wrap-up times.

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