Break Away from the Cryptic and Limited Phone
Finally an Easy Way to Use your Phone from Windows with 3CX MyPhone
3CX MyPhone is a web-based utility, that can also be installed as a Windows or Mac desktop application, that offers extension users an easy way to transfer, divert, launch or park calls via drag and drop rather then via a cryptic phone interface. You can view status of other colleagues and avoid ‘voice mail tag’ and unnecessary phone calls. Launch calls by double clicking on an extension, selecting a contact from the phonebook or by highlighting a number on a web page and hitting a function key.
Managers can monitor phone line & call queue status. A handy instant message feature allows you to send text messages to other users
3CX MyPhone works in tandem with any IP phone, 3CXPhone (soft phone) or even analog phones! If using a hardware IP phone, the call will be set-up to the IP phone.
3CX MyPhone also integrates with Microsoft Outlook, Salesforce.com and other CRM systems to allow launching of calls and call journaling. Caller ID can be matched to a contact record to automatically identify the caller as well as bring up information from previous calls for improved customer service.
All extension users can also view their call history, manage voice mails, phonebooks and more.
1. 3CX MyPhone – Manage your phone from your desktop, not a cryptic phone keypad!
2. Microsoft Outlook – Launch calls from Microsoft Outlook or other popular CRM systems
3. Instant Messaging – Communicate with colleagues via text chat.
